Refund Policy

This refund policy applies to all services provided by Townvibe, including festival organization and vendor coordination.

At Townvibe, we value your experience and aim to provide clarity regarding our refund policy.

Eligibility for Refunds

Refunds are available for services that are canceled at least 48 hours before the scheduled event. Please ensure you meet this criteria to qualify.

Exclusions from Refunds

Refunds do not apply to services that have already been rendered or for any non-refundable fees outlined in your agreement.

How to Request a Refund

To request a refund, please contact our support team with your order details and reason for the request.

Refund Processing Time

Once your refund request is approved, processing may take up to 7 business days. You will be notified via email once the refund is initiated.

Cancellation Policy

If you wish to cancel your service, please notify us as soon as possible. Cancellations made within 48 hours of the event may not be eligible for a refund.